Maintenance
Plans
Why is regular maintenance so
important? Consider that almost every month Microsoft
patches numerous vulnerabilities in Windows and Office,
Adobe releases new versions of Flash, Acrobat and Reader,
Oracle releases a new version of JAVA and Apple has new
versions of iTunes, QuickTime and Safari. Why does this
matter? Because those who wish to attack your computer and
network will do so through security vulnerabilities in all
of these software titles. So, leaving them unpatched or
continuing to use the old version is asking for trouble.
Big trouble.
A survey conducted by CSIS Security Group A/S revealed that
when a Microsoft Windows machine gets infected by
viruses/malware it does so mainly because the Java JRE,
Adobe Reader/Acrobat, Adobe Flash, Internet Explorer and
Apple QuickTime are not updated to the latest secure
versions. See graphic below:
Full Study
iTechPro has developed several
Maintenance & Support Plans to help clients keep pace with security
updates. In addition to Microsoft updates, iTechPro tracks and updates over
100 common
third party Windows apps including: Java, Adobe Reader, Adobe Flash, Adobe Air, Adobe Shockwave, Adobe Acrobat, FireFox, Apple software
(Safari, iTunes, QuickTime), Google Chrome and Skype.
iTechPro provides clients with
customized maintenance and support plans with fixed monthly
fees to ensure a predictable cost while ensuring maximum
system security, reliability, stability and uptime. The premise of each plan is that iTechPro
will provide a discounted rate when the client commits to
regular, monthly maintenance. Below
are four of the most common plans iTechPro implements for
clients:
The Maintenance Plus Plan
This plan
is designed to focus on necessary maintenance such as
security updates, patches and service packs thus
ensuring enhanced system stability, reliability and
security and minimizing the prospect of a very
expensive, major problem. With this plan iTechPro will
automatically perform all maintenance tasks (includes
updates to 100 common software titles typically found on
client workstations)... PLUS... we will
be on call to respond to issues or service requests that
are beyond the scope of typical maintenance tasks. The
cost is based on the number of computers to be
maintained each month and is billed
as a flat rate monthly fee. Requests for service for any and all
non-maintenance tasks performed throughout the month
will be added to your
monthly balance and invoiced at the end of the month.
Non-maintenance hours are invoiced at iTechPro's standard
rates.
The Virtual IT Plan
This plan
is designed to give your business all the benefits of
having an in house IT staff without the cost and hassle
of employing an in house IT staff. iTechPro will be your
virtual IT department and perform all the same tasks of
an in house IT department but at a higher technical
level and at a lower overall cost. The cost is based on
a discounted, flat-rate, pre-paid, monthly retainer with
a set number of included support hours per month.
iTechPro
will proactively and automatically resolve IT issues
throughout the month and track the time worked and
deduct it from your monthly balance. Any mutually agreed
upon service hours beyond the included support hours are
added to your monthly balance and invoiced at the end of the
month.
The On-Site IT
Plan
This plan is designed to provide clients with in
person maintenance and support on a regular basis.
Typically, the client will compile a list of non-critical
issues or other tasks they would like iTechPro to perform at
the next regularly scheduled visit. iTechPro will then
resolve the list of issues and/or accomplish the tasks on
the client’s list during the scheduled on-site visit.
iTechPro will also perform regular maintenance as time
allows. Of course, iTechPro will always be available to stay
beyond the scheduled time (at the client’s request) in order
to make sure all issues, tasks and maintenance concerns are
addressed. In addition, iTechPro will always be available to
respond to requests for service should a critical issue
arise or if a pressing task needs to be accomplished between
regular on-site visits. The cost is based on the purchase of
a minimum number of discounted, pre-paid, on-site hours per
month billed as a flat rate monthly fee. Any requests for
service between on-site visits are added to the client's
monthly balance and invoiced at the end of the month.
The discounted hourly rate for scheduled hours still applies
to any non-scheduled hours.
The Flex IT Plan
This plan is
designed to give your business the flexibility to have
us work on a specific project or issue OR focus on
necessary maintenance such as security updates, patches
and service packs. With this plan we are on call and
ready to respond to issues you identify and request that
we address. If there are no projects or issues in a
given month then we will dedicate the time to ensure
your system is maintained and running optimally and
securely. The cost is based on the purchase of a minimum
number of discounted, pre-paid support hours per month
and billed as a flat rate monthly fee. We will respond
to your requests for service throughout the month and
track the time worked and deduct it from your monthly
balance. Any mutually agreed upon service hours beyond
the included support hours are added to your monthly balance
and invoiced at the end of the month.
Maintenance and Support for all plans will be provided
via on-site visits, remote control, phone and email.
Maintenance & Non-Maintenance Tasks Defined
