INFORMATION
TECHNOLOGY PROFESSIONALS, INC. (ITP or iTechPro)
OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
We value the relationship we have with our customers
and are committed to responsible
information-handling practices. We take great care
in safeguarding your personal information and in
complying with all applicable federal and state
privacy laws and our own internal standards and best
practices.iTechPro follows these
privacy principles both online and offline in the
collection, use, security and sharing of customer
information:
- NOTICE. When we ask for your
personal information, we will tell you why we
need it and what we will do with it.
- CHOICE. When we contact you
for marketing purposes, we will let you know how
to remove your name from future marketing
efforts.
- SECURITY. We will use
reasonable security measures to protect the
personal information we receive from you.
- SHARING. When we share your
information with other companies to help us
provide our services to you, we will require
them to comply with all applicable legal
requirements regarding the privacy of your
information.
iTechPro PRIVACY POLICY
The following Privacy Policy describes the
information and privacy practices for iTechPro retail
stores, itechpro.com (the “iTechPro Web site”) and all
other locations, occasions or events where your
personal information is collected by, or on behalf
of, iTechPro. When you provide us your personal
information, you consent to the information
practices described in this policy.
This Privacy Policy may not apply to Web sites that
are accessible through the itechpro.com site. Our
Web site contains links to other sites operated by
third parties, such as Facebook. We encourage you to read the privacy
policies of those other sites to learn how they
collect, use, share and secure your information.
Privacy Policy Topics:
INFORMATION COLLECTED BY iTechPro
As part of your interaction with
iTechPro, we may collect personal information such as:
- Contact information,
including name, mailing address, phone number
and e-mail address
- Purchase information,
including credit card number, billing and/or
shipping information
We may also collect demographic
information, including age, personal interests and
product preferences.
While shopping or taking advantage
of services available from us, we may ask that you
provide personal information. For example, we may
request and/or collect personal information when
you:
- Schedule an appointment for
services
- Bring in your product for
service
- Purchase products or services
- Set up an account online
- Schedule a delivery or an
installation
- Participate in a sweepstakes,
promotion or survey
- Contact us with a question or
concern
- Participate in other
activities with iTechPro
USES OF YOUR PERSONAL INFORMATION
We use the personal information
you provide for purposes including, but not limited
to:
- Fulfilling requests for
products, services or information
- Tracking and confirm online
orders
- Delivering or install
products
- Providing customer services
- Administering sweepstakes,
promotions or surveys
- Offering new products and
services
- Improving the effectiveness
of our Web sites, our marketing endeavors and
our services and offers
- Conducting research and
analysis
- Sending marketing
communications
- Performing other business
activities as needed, or as described elsewhere
within this Policy.
PERSONAL INFORMATION PROVIDED TO
iTechPro FROM THIRD PARTIES
Information From/About Friends
or Family
If you provide us information about others, or if
others give us your information, we may store that
data and will only use that information for the
specific reason it was provided. Examples include
providing a friend's shipping address, e-mailing
information about our services to a friend, and
e-mailing friends a link our web site.
Information from Third Parties
iTechPro obtains consumer information from third party
providers in order to improve the accuracy of our
customer database, increase our understanding of our
customers, or to identify potential customers. For
example, we get updated addresses from the National
Change of Address (NCOA) service to ensure we have
the correct contact information for our customers.
SHARING OF PERSONAL INFORMATION
iTechPro does not sell, rent or trade
your personal information to third parties.
In addition, iTechPro may share
customer information with certain third parties such
as our agents, service providers and other
representatives acting on our behalf for limited
purposes. For example, we may share personal
information with third parties to perform services
on our behalf such as:
- Fulfilling customer orders
- Sending iTechPro marketing
communications
- Delivering packages
- Scheduling and performing
installations
- Servicing products
- Fulfilling subscription
services
- Conducting research, analysis
or administering surveys
- Sending regular mail and
e-mail on behalf of iTechPro
- Processing credit card
payments
- Providing chat functions
The third parties with whom we
conduct business are authorized to use your
information only to perform the service for which
they are hired.
iTechPro may also share your personal
information with companies who have referred you to
iTechPro for goods and services, or have provided space
in their store locations for iTechPro to offer its goods
and services, or have allowed iTechPro to have a presence
on their web sites.
We may also share aggregated data
with third parties for analysis and research
purposes. This data does not contain name, address
or other personally identifiable information.
From time to time, we may be
required to share personal information in response
to a valid court order, subpoena, government
investigation, or as otherwise required by law. We
also reserve the right to report to law enforcement
agencies any activities that we, in good faith,
believe to be unlawful. We may share certain
personal information when we believe that such
release is reasonably necessary to protect the
rights, property and safety of others and ourselves.
We may also transfer personal information in the
event of a corporate sale, merger, acquisition,
dissolution or similar event.
Any personally identifiable
information you submit on a bulletin board, blog,
chat room, comment about a product, posting to an
iTechPro social networking page, or any other
public forum on our Web site can be read, collected,
or used by other users of these forums, and could be
used to send you unsolicited messages. We recommend
that you do not provide your name, e-mail address or
any other personal information. Please note that if
you choose to do so, it is at your own risk and you
accept full responsibility for those posts and any
consequences that may arise from posting this
information.
At times we may partner with a
third party to create a site that may look as if you
are on a itechpro.com page. These sites may be
co-branded or may have the look and feel of being on
our Web site. However, the information collected on
these pages may not be covered under the iTechPro Privacy
Policy. We will provide notice on these sites and
post the privacy policy that is applicable to the
information collected on these pages.
CHOICES REGARDING YOUR PERSONAL
INFORMATION
iTechPro communicates with our
customers through multiple channels and vehicles to
keep you up-to-date on promotions, offers, customer
experience content and new products or services.
Once you provide your personal
information, we may contact you through direct mail,
e-mail or phone. We may continue to communicate with
you through these channels unless you request to
stop receiving these communications by opting out.
Before sending you mobile marketing (e.g., text
messages) we will require your express consent by
requesting that you opt-in.
If you no longer wish to receive
these communications, let us know by using whichever
of the following methods is appropriate under the
circumstances:
1. Follow the directions on an
e-mail or direct mail marketing communication
you receive from us.
2. Call 978-423-2000 or 978-276-9797 with your
request and current contact information.
3. Send an e-mail with your request and current
contact information to: itp@itechpro.com
4. Send a letter with your request and current
contact information to:
Information Technology
Professionals, Inc.
9 LeClair Street
North Reading, MA 01864
5. For mobile marketing, you
may opt-out by following the instructions
provided in the text messages you receive.
If you send an e-mail or letter
request, please be sure to include your full name,
address, phone number and e-mail address, as well as
the specific changes you would like to make. This
will ensure we correctly identify you in our systems
and accurately process your request.
iTechPro will take the appropriate
steps to modify your preferences with respect to our
marketing communications. Due to production, mailing
and system timelines, it may take some time to
process your request. The following guidelines are
provided for your convenience:
• 10 business days for e-mails
• 30 business days for direct mail and phone
Until your requested change takes
effect, you may still receive marketing
communications from us. If you send us your request
by regular mail, please allow extra time for us to
receive and process your notice.
Although you may have opted not to
receive marketing communications, you may still
receive business-related communications such as
appointment confirmations, repair status
communications, or other organization-related
communications.
UPDATING YOUR PERSONAL INFORMATION
iTechPro wants your personal
information to be accurate and complete. We provide
several different methods for you to update your
personal information.
To update your name, address,
phone number and/or e-mail information:
1. Call: 978-423-2000 or
978-276-9797
2. Send a request to: itp@itechpro.com
3. Send a request to:
Information Technology
Professionals, Inc.
9 LeClair Street
North Reading, MA 01864
If you send an e-mail or letter
request, please be sure to include your current
information and the requested changes. We will
respond to your request within 30 days.
SECURITY OF YOUR PERSONAL
INFORMATION
Whether you are receiving services, shopping online
or in our stores, we use reasonable security
measures to protect the confidentiality of personal
information under our control and appropriately
limit access to it. iTechPro cannot ensure or warrant the
security of any information you transmit to us by
e-mail, and you do so at your own risk.
Please note: While iTechPro is able to
protect personal information that is provided during
the course of business, iTechPro cannot take
responsibility for data loss on the products or
systems serviced. You will need to ensure your data
has been removed or backed-up in order to safeguard
this information.
REMOTE ACCESS
iTechPro offers remote access service to assist in
diagnosing and resolving system issues. This process
allows a iTechPro Pro to remotely access your computer to
determine the problem and either repair it or
provide advice on what options are available to fix
the issue. By taking advantage of this service, you
are giving permission to an iTechPro Pro to log into your
computer which may contain personal information. An
iTechPro Pro will only search your computer to determine
the cause of the problem and will attempt to limit
their interaction with your files keeping it to a
minimum. It is your responsibility to ensure all of
your files, especially those containing personal
information, are secure to prevent any type of data
loss or corruption.
SAFE SHOPPING POLICY ON
itechpro.com
We use a variety of information security measures to
protect your online transactions with us. The
itechpro.com site uses encryption technology, such
as Secure Sockets Layer (SSL), to protect your
personal information during data transport. SSL
protects information you submit via our Web site
such as ordering information including your name,
address and credit card number.
CHOOSING A PERSONAL PASSWORD ON
itechpro.com
When you create an account on itechpro.com you are
required to establish a password. To maximize your
level of protection, you should choose at least 6-30
characters, using a combination of both letters and
numbers. You are solely responsible for maintaining
the secrecy of your password and account
information. You have the ability to purchase on our
site without creating an account; however, you will
need to reenter your personal information each time
you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY,
THIRD PARTY AD PROVIDERS AND INTEREST-BASED
ADVERTISING & WIDGETS
Cookies
A cookie is a small data file that a Web site or an
e-mail may save to your browser, which may then be
stored on your hard drive. Our Web sites and e-mails
use cookies to create a more personalized shopping
experience for visitors to our site. Cookies
simulate a continuous connection — they let us
"remember" information about your preferences and
session, and allow you to move within areas of our
Web sites without reintroducing yourself.
iTechPro uses a third party to place cookies on your
computer to collect non-personally identifiable
information.
Although our cookies may contain a
unique user ID, they do not collect or store any
personally identifiable information.
You may choose to set your Web
browser to not accept cookies. However, without
enabling your cookies, you will not be able to view,
create an account, or make purchases on the
itechpro.com site.
Clickstream Technology
Our Web server automatically collects clickstream
information such as the address (or URL) of the Web
site that you came from before visiting our site,
which pages you visit on our site, which browser you
used to view our site and any search terms you may
have entered on our site, among other things.
Our Web site may also use other
technologies to track which pages our visitors view.
This anonymous clickstream data provides our
customers with a better, more secure shopping
experience and helps iTechPro understand how visitors use
our Web site.
Third Party Ad Providers and
Interest-Based Advertising
We use third-party advertising companies to serve
ads when you visit our Web site or other sites
across the Internet. These companies may use
anonymous information (not including your name,
address, e-mail address, or telephone number) about
your visits to this and other Web sites. We may also
share anonymous information with these companies in
aggregate form. In either case, the purpose of the
sharing is to provide advertisements about goods and
services that may be of interest to you, analyzing
and improving the effectiveness of ads and e-mails,
and improving and enhancing our site and its
content.
We may partner with third party companies to
provide interest-based advertising, both on and off itechpro.com. In these situations, we will notify
you of the advertising and give you the opportunity
to opt-out of these activities.
Widgets
Widgets support functions that require that you
disclose certain personally identifiable information
given the user's choice of participation. This
information is collected in many different ways such
as: forms, surveys, contests, forums, subscribing or
unsubscribing to mailings and correcting or updating
personally identifiable information and are only
used for the purpose in which they were collected.
In some instances, these widgets are a link to
another site.
COLLECTION OF CHILDREN'S PERSONAL
INFORMATION
We are committed to protecting the
privacy of children. We do not knowingly or
intentionally collect personal information online
from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR
SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager
to report a known or suspected privacy or security
breach or to submit privacy or security-related
questions or complaints. After receiving your
inquiry, we will respond within five business days.
You may contact us in the following ways:
1. Call: 978-423-2000 or
978-276-9797
2. Send a request to: itp@itechpro.com
3. Send a request to:
Information Technology
Professionals, Inc.
9 LeClair Street
North Reading, MA 01864
PRIVACY POLICY CHANGES
As iTechPro continues to improve the
services, products and the features we provide, this
policy is subject to change. We will post
significant changes to this Policy here and/or in
other formats for you to review. If we change our
information practices or this Privacy Policy in such
a way that your personal information may be used or
shared in a manner not described in the Privacy
Policy at the time you provided it, we will give you
the opportunity to opt-out of having your
information used or shared in that new manner. |
